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  • Do you only sell frames, or can I also get my prescription filled by you?"
    We are registered dispensing opticians and can help you find your perfect pair of glasses, including frames and lenses! Just bring your current glasses prescription with you when you visit.
  • What do you do during a typical frame and lens styling consultation?
    We are glad you asked, because this is exactly why we do what we do. Not always obvious, we follow a flexible procedure matching you with the perfect frame and the perfect lenses, because beautiful eye wear is not about flashing the side-stamped brand name on your frame. It is however about a personal statement, a physical enhancement and a representation of you, the wearer. A frame and lens styling consultation is a team effort. We need to get to know you and you will get to know us. Together we make sure that when you look in the mirror with your new glasses you can comfortably say "that's me, I feel great!" There are many aspects that make a perfect match. It takes time and it takes trust. You have to experience it. We promise you that it it will be an experience you'll remember for a long time.
  • Why can't I buy frames from your "Collections" pages online anymore?"
    Although our "Collections" pages were initially set up as shopping cart, we have removed the option to purchaase online, because we believe that frames should be tried on and admired on your face before you decide to purchase. When you visit us, you'll be going on a journey with us to find the best and most exciting solution for you. It is going to be a team effort.
  • Can I take frames home on appro for my family to approve?
    No, we do not allow frames to be taken home for approval. Having said that, you are more than welcome to visit our store and take photos of yourself wearing your selected choices for future reference. We are also happy to take the photos for you and send them to you via txt or email.
  • Do you do eye exams there?
    We are dispensing opticians and do not do eye exams ourselves. if you do need an eye test we have a consulting optometrist in store on one day a week. You can check available appointment times by clicking here. if that does not suit, we are happy to help you find another good optometrist.
  • Can I get an insurance quote from you?
    Yes. if you have had an accident and want to make a claim with your insurance, we can provide you with a quotation for a "like-for-like replacement" of your lost or broken glasses. Some insurances have their "preferred suppliers". These are usually companies that give the insurances the biggest discount. You are not obliged to use those suppliers. You have the right to use "your" preferred supplier.
  • Do you sell famous brands like ray ban, oakley etc.?"
    No, we pride ourselves to deal with small, family owned design and manufacturing companies who share our passion for beautifully designed and meticulously manufactured eye wear. we have no room for mass produced products.
  • Do you do repairs?
    If it's repairable, we'll repair it. We'll do our best!
  • What is your COVID-19 protocol?
    We have had numerous enquiries on how the Covid19 traffic light system will impact our ability to welcome you to our practice. The simple answer is that both of us, and our consulting optometrist, are fully vaccinated. Not because we have to, but because we believe in the benefit of the vaccine. We feel obliged to protect you and us as much as we can in the current circumstances. Therefore we can confirm that we will continue to be here for all of you, whether you are vaccinated or not. We WILL NOT ask for you vaccination status! However, we WILL ask that you wear a mask when you enter our practice and to follow other guidelines as outlined in the new Covid19 traffic light system. Thank you for your understanding.
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